{"id":285,"date":"2025-05-16T07:00:00","date_gmt":"2025-05-16T07:00:00","guid":{"rendered":"https:\/\/alaskanativeowned.com\/?p=285"},"modified":"2025-05-16T16:07:12","modified_gmt":"2025-05-16T16:07:12","slug":"cant-get-through-to-your-bank-4-ways-to-demand-the-service-you-deserve","status":"publish","type":"post","link":"https:\/\/alaskanativeowned.com\/index.php\/2025\/05\/16\/cant-get-through-to-your-bank-4-ways-to-demand-the-service-you-deserve\/","title":{"rendered":"Can\u2019t get through to your bank? 4 ways to demand the service you deserve"},"content":{"rendered":"
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As a customer, you deserve good service, especially when your savings are involved (Picture: Getty Images)<\/figcaption><\/figure>\n

We’ve all been there: sitting on hold to your bank<\/a>, listening to the same music on a loop, only to get through to someone who tells you to refer to the website.<\/p>\n

When you need to contact your bank,<\/a> it’s usually for something pretty important, so not getting the service you expect can be infuriating.<\/p>\n

But, it turns out there are ways to fight back.<\/p>\n

Metro’s<\/strong> money expert, Andy Webb,<\/a> who runs the financial blog Be Clever With Your Cash, shares his tips for what to do when you’ve finally had enough of poor customer service from your bank.<\/p>\n

‘Swapping accounts, cards and policies won\u2019t change anything’<\/h2>\n

According to research at Be Clever With Your Cash, the lack of access to a human is our biggest bugbear when it comes to financial products and services.<\/p>\n

Similarly, an over-reliance on chatbots and offering live chat as alternatives to talking to people are the next main reasons we\u2019re unhappy. <\/p>\n

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@becleverwithyourcash<\/a> <\/p>\n

Do you keep track of your spending and saving? Andy does, and here’s why he’ll continue to do so throughout 2025. #spending<\/a> #savings<\/a> #moneytracker<\/a> #personalfinance<\/a><\/p>\n

\u266c original sound – becleverwithyourcash – becleverwithyourcash<\/a> <\/section>\n<\/blockquote>\n<\/div>\n<\/figure>\n

Not far behind is difficulty finding a phone<\/a> number \u2013 if one even exists \u2013 followed by endless and repetitive hold (see: elevator) music while we wait.<\/p>\n

And if we actually get to talk to a person, we\u2019re often frustrated because they\u2019re untrained, unempathetic or unable to help.<\/p>\n

You could argue this is the trade-off that comes with vastly improved apps and online banking. But that’s also led to an ever-decreasing number of bank branches for when problems occur,<\/a> forcing us to try for help via digital channels.<\/p>\n

You can, of course, vote with your feet and take your business elsewhere. But swapping accounts<\/a>, cards and policies won\u2019t necessarily change anything in the longer term, or get you better customer service<\/a>. Losing customers won\u2019t be good for their bottom line, but unless they know why, they can\u2019t act on that data.<\/p>\n

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Don’t give up too soon \u2013 persistence is key! (Picture: Getty Images)<\/figcaption><\/figure>\n

So, as well as finding better options for our money, we need to say why we\u2019re moving or unhappy.<\/p>\n

Here are some key tools at your disposal to potentially change service in the future.<\/p>\n

1. Don’t let them ignore you<\/h2>\n

Going directly to the bank or provider is a good start. Let them know what\u2019s wrong and what you want done about it. At the very least, they might offer you compensation, particularly for any problems that have left you out of pocket.<\/p>\n

And if they ignore you, serious issues can be reported to the financial ombudsman, who has the power to force the bank to take action and pay out if they find in your favour.<\/p>\n

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@becleverwithyourcash<\/a> <\/p>\n

From 7 April 2025, big changes are coming to Chase’s cashback. Andy’s here to share all the details and make sure that you stay informed. #chase<\/a> #chasebank<\/a> #cashback<\/a><\/p>\n

\u266c original sound – becleverwithyourcash – becleverwithyourcash<\/a> <\/section>\n<\/blockquote>\n<\/div>\n<\/figure>\n

2. Leave feedback for all to see<\/h2>\n

Another route you can take is to leave feedback and reviews on the bank\u2019s social media channels, Google or third-party review sites such as Smart Money People.<\/p>\n

What you write will be there for everyone to see, so it could be handy for others looking to dodge a bad experience. <\/p>\n

There\u2019s a good chance the financial firms will read what you write, too.<\/p>\n

3. Tell everyone<\/h2>\n

And don\u2019t stop here \u2013 never\u2028underestimate the power of word of mouth. Talk to friends and family. You can learn from their positive and negative experiences, while they can benefit from yours.<\/p>\n

If enough people do all these things, the banks and co could be motivated to make changes that benefit us all. <\/p>\n

And if only some do? Well, they\u2019re the ones that deserve a chance to gain you as a client or encourage you to stay put rather than move away.<\/p>\n

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Reviews are still a powerful tool (Picture: Getty Images)<\/figcaption><\/figure>\n

4. Be sure to let people know the positives, too<\/h2>\n

If your feedback doesn\u2019t change anything, you can use others\u2019 feedback to find positive experiences elsewhere.<\/p>\n

Most people are motivated to leave reviews because something has gone wrong, but there are still reviews and comments on those same sites and social channels in which people shout about brands and products they like.<\/p>\n

And you can do the same, helping others know who to go for.<\/p>\n

Follow award-winning blogger and podcaster Andy on Instagram <\/a>and YouTube<\/a> or visit becleverwithyourcash.com<\/a>.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

As a customer, you deserve good service, especially when your savings are involved (Picture: Getty Images) We’ve all been there: sitting on hold to your bank, listening to the same music on a loop, only to get through to someone who tells you to refer to the website. When you need to contact your bank, […]<\/p>\n","protected":false},"author":1,"featured_media":287,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[10],"tags":[],"_links":{"self":[{"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/posts\/285"}],"collection":[{"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/comments?post=285"}],"version-history":[{"count":3,"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/posts\/285\/revisions"}],"predecessor-version":[{"id":291,"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/posts\/285\/revisions\/291"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/media\/287"}],"wp:attachment":[{"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/media?parent=285"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/categories?post=285"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alaskanativeowned.com\/index.php\/wp-json\/wp\/v2\/tags?post=285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}